Shop & Customer Experience Executive
About Living Roots
Panya is a premium organic gardening brand, a Living Roots brand, helping plant lovers across Thailand and around the world grow healthier, stronger plants. Our products are developed on scientific principles and are safe for people, pets, and the environment. We are opening our very first Panya shop in Chiang Mai.
The role
We're opening our very first Panya shop in Chiang Mai, and we're looking for one warm, capable person to run it and to be the voice of Panya to our online customers. It's a rare chance to do both: welcome plant lovers through our door, and look after them across Shopee, Lazada, and TikTok Shop. You'll wear two hats, so the priorities are simple: when customers are in the shop, they come first; during quieter shop hours, you'll turn to online chat, follow-ups, and campaigns. We'll build the schedule together so neither our walk-in guests nor our online customers are ever left waiting.
The person we're looking for
Takes ownership
You take an ambiguous thing and carry it all the way to done, making the calls that move it forward.
Challenges the norm
You question the status quo and look for the better answer instead of the expected one.
Communicates clearly
You articulate ideas simply and collaborate well across a distributed team.
Writes excellent English
Clear written English is essential in our multicultural, multi-country team.
Learns relentlessly
You are curious and adapt fast to new tools, methods, and a new domain.
Gives and takes critique
You are open to feedback and offer it constructively, so the work gets better and trust grows.
Cares about the mission
You genuinely want to see agriculture run on life again, not just take a job.
In the shop
In the shop
- Run the shop day to day as our keyholder: open and close, keep it welcoming and well-stocked, and be the face of Panya to everyone who walks in.
- Serve walk-in customers: understand what they're growing, recommend the right products, and share friendly, practical gardening advice.
- Handle sales and payments at the counter (POS and cash), and keep the day's takings accurate.
- Manage stock: track inventory, restock shelves, and flag reorders so we're never out of a hero product.
- Keep the shop looking its best: tidy displays, healthy plants, clear pricing, and seasonal merchandising.
Online customer experience
- Respond promptly and professionally to customer inquiries via Shopee, Lazada, and TikTok Shop, in both Thai and English, supporting the Thai, Singapore, and India markets.
- Recommend the right products and give gardening advice that helps customers choose well.
- Follow up after purchases with personalized messages and relevant promotions to encourage repeat purchases.
- Resolve issues by listening to concerns and coordinating with the Operations and Warehouse teams for smooth fulfillment.
- Introduce campaigns, seasonal offers, and new product launches, both in the shop and online.
- Share customer insight: monitor feedback and pass it back to help improve our products and experience.
Requirements
- Good command of Thai and English, with strong written (chat) and verbal communication.
- A genuine passion for customer service and helping people, with a friendly, professional, and courteous style.
- Comfortable running a shop on your own: reliable, organized, and trustworthy with cash and keys.
- Detail-oriented and able to juggle walk-in customers and online chat without dropping either.
- Basic computer and Microsoft Office skills, and comfort learning a POS system.
- Able to work on-site in Chiang Mai, including some weekends and regular retail hours.
Nice to have
- Previous experience in retail, customer service, customer success, or e-commerce sales.
- Familiarity with Shopee, Lazada, or TikTok Shop Seller Center.
- Experience opening or setting up a new shop.
- A real interest in gardening, plants, or organic products.
Why join
- Salary: THB 12,000 to 18,000 per month, based on experience.
- The chance to open and shape Panya's first shop from day one.
- Comprehensive training on our products and customer-service standards.
- A friendly, supportive team and real career growth as Panya expands across Thailand and internationally.
What we offer
- Comprehensive product & service training
- Shape Panya's first shop from day one
- Career growth as Panya expands
- Friendly, supportive team
Sound like you?
A few real questions, your résumé, and the salary range you're looking for. No cover letter.
Apply for this role